Effective Date: 10/04/2025
Last Updated: 10/04/2025

Welcome to RG Stream, a platform owned and operated by Rent Gear Proprietary Limited, based in Block 3 Industrial, Gaborone, Botswana. We are committed to protecting your personal information and your right to privacy, in accordance with the Data Protection Act, 2021 of Botswana.

If you have any questions or concerns about this privacy policy or our practices, please contact us at:
📞 +267 7829 8504
📧 contact@rgstream.com

1. Information We Collect

We collect personal information that you voluntarily provide when you:

  • Register for an account
  • Make a payment or purchase
  • Host or attend an event
  • Contact our support team
  • Interact with our website or services

This information may include:

  • Full Name
  • Email Address
  • Phone Number
  • Payment Information (handled securely by third-party payment providers)
  • IP Address and device information
  • Any content you upload to the platform

2. How We Use Your Information

We use your information to:

  • Provide and manage access to content you’ve paid for
  • Process transactions and send purchase confirmations
  • Facilitate event hosting and content uploads
  • Improve our platform and user experience
  • Send important service notifications
  • Comply with legal obligations under Botswana law

3. Sharing Your Information

We do not sell or rent your personal information. We may share your information with:

  • Payment processors (for transaction purposes)
  • Service providers assisting with hosting, analytics, or customer support
  • Law enforcement or regulatory bodies when required by law

All service providers are required to keep your data secure and only use it for the purposes we’ve specified.

4. Your Rights Under Botswana Law

Under the Data Protection Act, 2021, you have the right to:

  • Access the personal data we hold about you
  • Correct or update inaccurate or incomplete data
  • Request deletion of your data (where applicable)
  • Object to or restrict certain forms of data processing
  • Lodge a complaint with the Information and Data Protection Commissioner (IDPC) in Botswana

To exercise any of these rights, contact us at contact@rgstream.com.

5. Data Security

We take appropriate technical and organizational measures to protect your data, including encryption, access controls, and secure servers. However, no system is 100% secure, so we encourage you to use strong passwords and protect your account credentials.

6. Retention of Data

We retain your personal information only as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal, accounting, or reporting obligations
  • Resolve disputes or enforce agreements

7. Cookies & Tracking

RG Stream uses cookies and similar technologies to:

  • Remember your preferences
  • Measure website traffic
  • Improve user experience

You can adjust your browser settings to reject cookies, but this may affect functionality.

8. Third-Party Links

Our platform may contain links to third-party sites (e.g., payment gateways or social media). We are not responsible for their privacy practices. We recommend reviewing their privacy policies separately.

9. Updates to This Policy

We may update this policy from time to time. We will notify users of significant changes via email or website notification. Continued use of RG Stream after changes constitutes your acceptance of the updated policy.

10. Contact Us

For questions or concerns about your data or this policy, please contact us:
📞 +267 7829 8504
📧 contact@rgstream.com
📍 Block 3 Industrial, Gaborone, Botswana