Frequently Asked Questions (FAQ)

🔹 1. What is RG Stream?

RG Stream is a pay-per-view streaming platform where creators and event organizers can host paid content such as live events, films, tutorials, and more. Viewers can watch content by paying for access — no monthly subscription required.

🔹 2. How do I watch a stream?

Simply browse or get a link to the stream, make your payment using mobile money or card, and you’ll instantly get access to the content you’ve paid for.

🔹 3. What payment methods are supported?

We currently accept payments via:

  • Orange Money
  • Mascom MyZaka
  • Bank Cards (Visa/Mastercard)
  • RG Credits

🔹 4. Can I rewatch content after paying?

Access duration is set by the content creator. Some content is available for a limited time after purchase, while others may be live-only. Always check the access terms before purchasing.

🔹 5. Can I get a refund if I miss the stream?

Unfortunately, all purchases are final and non-refundable, unless there’s a proven technical error on our side. Please make sure your device and internet are ready before purchasing.

🔹 6. How can I become a content creator or host an event?

You can apply to host paid content or events by contacting us at contact@rgstream.com or via WhatsApp at +267 7829 8504. Our team will guide you through the onboarding process.

🔹 7. What kind of content can I host on RG Stream?

You can host:

  • Live shows, concerts, or virtual conferences
  • Films, documentaries, or series
  • Tutorials, workshops, and educational content
  • Exclusive interviews or behind-the-scenes footage

As long as your content complies with local laws and our guidelines, we welcome a variety of formats.

🔹 8. Is my payment information secure?

Yes. We use secure and encrypted third-party payment gateways to process all transactions. Your payment information is never stored on our servers.

🔹 9. Can I share my access with others?

No. Access is limited to the account or device used during payment. Sharing login or access links may result in being blocked or losing access to the platform.

🔹 10. I have more questions — how can I reach support?

We’re here to help.
📞 WhatsApp or Call: +267 7829 8504
📧 Email: contact@rgstream.com